Odoo Helpdesk
Odoo Helpdesk - the ticketing platform that supports your team, so they can support your customers.
Odoo Helpdesk
App
Odoo Helpdesk Module is used for coping with client troubles with an intention of improving efficient customer management and improving customer relations.
In order to effectively build your business, it is crucial to have a customer support system in place when dealing with clients. Every business needs to start with effective customer service. Your marketing and sales opportunities will increase if you provide the best customer service. The greatest way to develop a strong relationship with your clients is to meet their needs and promptly address any difficulties they may have.
Helpdesk dashboard
Odoo Helpdesk is a ticketing-based customer support application. Multiple teams can be configured and managed in one dashboard, each with their own pipeline for tickets submitted by customers. Pipelines are organized in customizable stages that enable teams to track, prioritize, and solve customer issues quickly and efficiently.
Multi Channels, Out-of-the-box
Get in touch with your customers where they are.
New incoming emails create tickets automatically.
Website Form
Qualify your customers queries with a customizable website form.
Live Chat
Use the Live Chat plugin on your website to instantly engage visitors.
Empower your customers to find solutions quickly
Elevate Your Customer Experience with a Comprehensive Knowledge Base
Odoo's integrated customer service solution empowers you to build a robust self-service platform, equipping your clients with instant access to the information they need.
Key Features:
- Integrated Knowledge Repository Seamlessly link your FAQ, training materials, and product presentations directly to your customer support tickets, providing a centralized hub of knowledge.
- Community-Driven Engagement Foster a thriving community around your products and services by enabling customers to engage in discussions, share insights, and collaborate on the Odoo Forum.
Allow customers to close their tickets
Allowing customers to close their own tickets gives them autonomy and minimizes misunderstandings around when an issue is considered solved or not. This results in operational capacity for support teams, and higher satisfaction for the customer.
Sell support contracts
As your business grows, having the right tool to support your helpdesk team on recording, tracking and managing issues raised easy and efficiently, is key. Odoo’s Helpdesk application allows you to generate credit notes, manage returns, products, repairs, grant coupons, and even plan onsite interventions from a ticket’s page.
Customer ratings
Asking customers to rate the support they received from a Helpdesk team provides an opportunity to gauge team performance and track customer satisfaction. Ratings can be published on the portal, providing customers with a general overview of the team’s performance.
Reports in Odoo Helpdesk
Reports in Odoo Helpdesk provide the opportunity to manage employee workloads, identify areas for improvement, and confirm if customer expectations are being met.
- Create your SLA rules and let Odoo take action automatically.
- Automate emails or actions at different stages of ticket resolution.
- Define dynamic email templates to automate the most common responses.
- Escalate tickets to your manager in just a click.
- Invite experts into a live discussion.
