The New Era of Branch Banking: Blending Humanity with Technology
The way customers interact with businesses, particularly banks and other financial institutions, is undergoing a dramatic shift. Customers are no longer confined to a single channel. Some crave the personalized touch of face-to-face interaction, while others prioritize the speed and convenience of digital tools. This is precisely why smart digital branch transformation solutions are essential in today's landscape. SEDCO's solutions address this by offering a hybrid approach, bridging the gap between the physical and digital worlds. Customers can choose from interacting with a service representative in person, a video agent virtually, or a self-service machine at their own pace. This caters to a wider range of preferences, reducing frustration and improving overall customer satisfaction.
Let Us Reshape Your Branches for a Smarter Tomorrow
Don't just transform your branch, revolutionize the customer journey. SEDCO is a global leader in digital branch solutions, empowering businesses with innovation to create exceptional customer experiences.
In today's competitive market, digital transformation is no longer optional. It's the key to unlocking happy, loyal customers who keep your business thriving.
That's where SEDCO's Customer Experience Management (CEM) platform comes in. We offer a powerful, yet cost-effective solution that streamlines your customer journey from start to finish.
Imagine this: satisfied customers who can get the service they need, anytime they need it, thanks to 24/7 availability. Our CEM platform empowers you to deliver exceptional service while keeping wait times down and satisfaction levels high.
Trusted by over 10,000 branches globally, SEDCO's CEM solutions are proven to drive results.
SEDCO's Products
SEDCO's solutions help banking, telecom, healthcare and public sectors to take the leap towards digital branch transformation
Self Service Kiosks
Say goodbye to limited hours! SEDCO self-service kiosks provide 24/7
In today's fast-paced environment, customer satisfaction hinges on convenience and efficiency. SEDCO Self-Service Solutions bridge the gap between your digital and physical touchpoints, fostering a seamless experience that empowers your clients. By implementing user-friendly kiosks, businesses like banks, telecom operators, governments, and retailers can offer self-service options, reducing wait times and increasing customer satisfaction. This innovative approach expands your reach and service capabilities without the high costs associated with opening new branches. SEDCO's customizable kiosks can be strategically placed in high-traffic areas like airports and malls, ensuring your brand remains visible and accessible while reflecting your unique identity. SEDCO Self-Service Solutions offer a powerful combination of convenience and cost-effectiveness, paving the way for a future-proof customer experience. Learn More about SEDCO's Self Service Solutions
Money Exchange Solutions
- SEDCO Money Exchange Machines accept banknotes and coins from multiple currencies and exchange them into local currency and vice versa.
- the machines can provide money transfer services and issuing pre-paid travel cards.
- The self-service kiosks can be placed in exchange houses, banks, malls, or airports.
- The machine's management software allows the owner to monitor each transaction from a remote PC or smartphone by login to a specific webpage for hundreds of machines.
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The safety vault for cash dispenser is robust and locked, an authorized person with a key could open the safety vault.
Instant Card Issuance Solutions
- SEDCO provides instant card issuance kiosks that support top global card printer providers, allowing your institution to instantly issue any type of plastic cards, via integration with your backend system.
- The self-service kiosks' enable customers in the banking sector, for example, to open new accounts, apply for new services, deposit cheques, print cheques, transfer funds, pay bills, apply for loans, start video banking sessions and much more.
- The cost-effective kiosks can be tailored based on each business requirement, at any given time throughout their digital transformation journey.
- SEDCO self-service machines can print and issue many types of cards. This includes debit cards, credit cards, prepaid cards, subsidiary cards, and cards renewal.
Patient Experience Management Solutions
- Transform your healthcare facilities into a stress-free and convenient place.
- Whether you are a hospital, lab, clinic, pharmacy, or any other healthcare provider, SEDCO's PEM solutions automate your patient journey, giving them the experience they deserve while giving you full control over your operations.
- PEM is able to instantly check insurance approvals, patient eligibility, and payment requirement, and it ensures proper social distancing in the healthcare facilities.
SEDCO's PEM solutions are easily integrated with healthcare centers' backend Health Information System (HIS) or any third-party system through an HL7 connector, ensuring seamless integration.
Self-Ordering Kiosk
- Self Ordering Machine empowers your restaurant's customers to make food orders directly without the assistance of a waiter or cashier.
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The kiosk's screen can display the restaurant's menu, advertisements, offers, and discounts with appealing graphics and descriptions of the new food items, increasing the opportunity for customers to order more items.
- It Integrates with restaurants' Point of Sale (POS) systems, customers can choose their preferred payment method, either by card through the kiosk or cash at the counter, get a receipt, and collect the food from the counter when it is ready.
- It Empowers customers to place their orders quickly through the machine even during peak hours, expanding the number of orders and increasing your sales.
Remittance & Payment Solutions
- Online banking has added great value to customer experience. However, when it comes to complex transactions and issuing documents, cards, or cheques, here is where face-to-face interaction counts. Banks can’t just close their physical branches.
- With SEDCO’s digital branch transformation solutions including smart queuing system and self-service machines, you can utilize your banking branch space and divide it into:
- A classical branch zone open 8x5 (normal working hours).
- A complete self-service zone open 24x7.
- When the customers walk into the smart digital branch, they can be guided to a service representative, a virtual service machine with a video agent, an ATM, or a self-service machine.
FASTSERV self-service kiosk series comes in different models
FASTSERV Kiosks Series is suitable for quick services that do not require seating. It provides services such as issuance/ renewal of cards, deposit, and printing
FASTSERV 840
FASTSERV 840 is a smart, flexible, and easily configurable self-service kiosk that can be customized to offer a certain set of services based on the business sector. The multifunction kiosk can provide many services or one specific service based on the business needs. The smart machine can be used as a part of digital branch transformation in various sectors, including banks, telecom, governments, utility companies, and many others.
FASTSERV 840 series comes in the following two models:
- FASTSERV 840
- FASTSERV 840 TW
FASTSERV 720W
FASTSERV 720W is a comprehensive self-service kiosk with a wide design, allowing it to accept different types of hardware components to provide a variety of functions including customer identification, cash payment, coin payment, card payment, card issuance, and documents scanning/ printing. The Kiosk is easily configurable and can offer a big number of services based on the business sector. It can be used as a part of digital branch transformation in various sectors, including banks, telecom, governments, and many other businesses.
Dimensions:
WxDxH = 80x70x150
FASTSERV 530
FASTSERV 530 is a slim, simple, elegant and easily configurable self-service kiosk to facilitate food ordering and payment services.
With a 32” screen, the self-ordering kiosk provides a great opportunity to emphasize on your brand while keeping good space for the customer to navigate the services on the screen. FASTSERV 530 is best suited for Quick Service Restaurants (QSR) and casual dining establishments with heavy foot traffic. The machines can be deployed in several locations, such as food courts in malls, airports, small or crowded branches.
Dimensions:
WxDxH = 70x50x108
FASTSERV 522
FASTSERV 522 is a simple, efficient and easy to configure self-service kiosk that can accept an adequate number of components with a low cost to meet your business needs.
The cost-effective machine can be used as a part of digital branch transformation in various sectors, including banks, telecom, governments, and many other sectors.
Dimensions:
WxDxH = 55x50x137
FASTSERV 510
FASTSERV 510 is a small and simple self-service kiosk that provides a great opportunity for businesses to emphasize on brand while saving on space.
The kiosk is easy to configure and can accept a number of components based on the business needs including receipt printing, card reading, barcode reading, and biometric verification. With an ADA compliant design, the machine provides equal access for physically challenged people.
FASTSERV 510 can be used as a part of digital transformation in various sectors, including banks, telecom, and governments.
Dimensions:
WxDxH = 50x46x127.7
CONSULTA self-service kiosk series comes in different models
CONSULTA Kiosks Series is suitable for services that require time. Customers can be seated while they get your services, including long-time services such as opening a new accounts.
CONSULTA 130
CONSULTA 130 is a self-service kiosk with video conferencing facility that enables the customer to communicate with a backend agent.
The smart self-service machine is used by the customer while being seated, which adds more convenience for customers especially for transactions that take time. Furthermore, CONSULTA 130 provides equal access for people in wheelchairs. The slim, convenient, and easily configurable kiosk offers a broad number of services based on the business sector.
CONSULTA 130 can be used as a part of digital branch transformation in various sectors, including banks, telecom, and other sectors.
Dimensions:
WxDxH = 87.6x90x180
CONSULTA 120
CONSULTA 120 is a self-service kiosk with video conferencing facility that enables the customer to communicate with a backend agent.
The smart self-service machine is used by the customer while being seated, which adds more convenience for customers especially for transactions that take time. Furthermore, CONSULTA 120 provides equal access for people in wheelchairs. The Kiosk is optimal, it can accept maximum components and is easily configurable to offer complete services based on the business sector.
CONSULTA 120 can be used as a part of digital branch transformation in various sectors, including banks, telecom, and other sectors.
Dimensions:
WxDxH = 117.3x90.6x176
CONSULTA 110
CONSULTA 110 is a self-service kiosk with video conferencing facility that enables the customer to communicate with a backend agent.
The machine is used while being seated, which adds more convenience for customers especially for transactions that take time. Furthermore, CONSULTA 110 provides equal access for people in wheelchairs. The slim, convenient, and easily configurable kiosk offers a broad number of services based on the business sector.
CONSULTA 110 can be used as a part of digital branch transformation in various sectors, including banks, telecom, and other sectors.
Dimensions:
WxDxH = 87.6x80.5x163
Main Benefits of Self Service Solutions
Reduce customer wait and service time
Increase customer happiness level
Ensure a seamless customer journey
Optimize staff performance and productivity
Boost your revenue with cross-selling
Measure performance and drive operational efficiency
Customer Visit Management
Make every branch visit a breeze with SEDCO's comprehensive CVM system, designed for effortless customer journeys
Smart CVM solutions: Streamline your customer journey from pre-visit to post-visit engagement
Eliminate wait times and frustrations with the comprehensive CVM system that gets things done
Elevate your branch operations and orchestrate exceptional customer experiences with SEDCO's Customer Visit Management (CVM) solution. This comprehensive platform empowers you to streamline the customer journey within your branches, fostering a positive and efficient environment. SEDCO's CVM provides centralized command and control, offering full visibility into branch performance metrics from a central hub, enabling data-driven decisions for optimized operations. Furthermore, the solution reduces operational costs by streamlining processes and maximizing staff productivity. Customers benefit from effortless queuing through various channels, eliminating wait time frustration. Smart service acceleration with intelligent queue management and intuitive self-registration options further expedite service delivery. Additionally, captivating digital signage keeps customers engaged while capturing valuable feedback that allows you to continuously exceed expectations. SEDCO's CVM solution unlocks a new era of branch excellence, empowering you to deliver exceptional customer experiences while optimizing your operations.
Convenient Customer Journey across Every Touchpoint
Reduce queue times, serve more customers, and improve staff efficiency:
- Speed up the serving process with a smart, effortless queuing management system. No need for your customers to wait in line.
- Full control of your branches from the main office for improved efficiency.
- Receive customer feedback to continually meet and exceed their expectations.
- Display relevant content to inform, educate, and entertain your customers while triggering a higher purchase intent.
- Boost your marketing ROI with smart omni-touchpoint promotions.
Customer Feedback
Enhance customer satisfaction and improve the customer journey with Customer Feedback
Omni-Channel Marketing
Empower your brand for maximum outreach at every touchpoint with Omni-Channel Marketing
Business Intelligence
Understand your business to continually improve with Business Intelligence
Main Benefits of Customer Visit Management System
Virtual queuing for a convenient customer journey
Streamline the customer flow and your operations
Reduce service and wait times
Increase profits with targeted ads
Increase branch efficiency and productivity
Control branches and queues remotely in real-time
Make insightful business decisions
Easy to integrate with back-end and third party systems
Act Now!
Get in touch with us today to discover how SEDCO's solutions can revolutionize your customer experience!